I'm on vacation, so I'm sending you over to my friend Kelli's blog this week to read her thoughts on this section. I love how she summed everything up:
People are complicated individuals. Little people are just as complicated and need our help in learning to understand their emotions, to control themselves, and to communicate. Encouraging healthy and rich communication in your home means learning to combine the steps listed in the communication chart above. For instance- you may rebuke in a way that warns or teaches. You may encourage in a way which instructs and entreats.
Go read the rest of Kelli's post at Adventurez in Child Rearing.